Browse our Web-Site at { www.lonewolfsoftware.com } where customers like yourself can submit
their most Frequently asked Questions, you might find that your particular concern is
posted here as well.
Product
Updates/Upgrades
-Interim updates are always free. Interim upgrades
include minor feature enhancements or bug fixes and are denoted by a change in the version
# to the right of the decimal point. For example 1.07 to 1.09 would be free. These can be
download via our web site or we have support options where we send them to you
automatically via UPS. Major Upgrades are those that include major changes or revisions to
the product and are denoted by a change in the number to the left of the decimal point,
i.e. 1.08 to 2.01. Upgrades are are offered for a nominal charge to existing users.
Fax Support
FAQ's Answers
Faxed FAQ's will be answered within one business day.
* Please include your fax information, for returned faxes *
Phone Support
Phone Support is based upon individual Incidences.
-Incident refers to each contact with a specific technical question.
-Each Incident is considered complete only if initial technical question has been
answered.
Hours of operations Monday through Friday 9:00am-5:00pm.
Specific and General questions answered.
Priority E-Mail Support
-Priority E-Mails for all service type are usually answered within
1 business day.
Additional Per-Incident-Support
-After initial phone incidences have been exhausted within the
specified time allowed,
-All following technical calls will be charged according to the
" expired customer
- support" criteria, until a new support policy has been
purchased.
