The TimeWolf Support provides you with periodic updates which could include updated compliance, bug fixes, increased functionality and improved performance throughout the year. TimeWolf has created the infrastructure to support you as the customer in order to provide Best in Class support. TimeWolf provides Tier 3 support for all of our customers and the severity of your issue is escalated to the appropriate resource to address and resolve the issue in a timely manner. TimeWolf customers can contact us electronically, by phone or via our website for support. Our Client Services department's primary mission is focused on continually improving our customer service levels.